45 days, no interrogation

The short version

Unworn, unwashed items in original condition can be returned within 45 days of delivery for a full refund to the original payment method. We pay return shipping on exchanges and on anything that arrived wrong or faulty. On a plain change-of-mind return, the $8.50 label cost is deducted from the refund.

How to start a return

1. Email abuse@dev.brightedgewears.com or call 229-809-2659 with your order number.
2. Tell us in one line whether you want a refund, a different size, or a repair.
3. We email a prepaid label within one business day.
4. Drop it at any carrier location. Refunds are issued within three business days of the parcel arriving at the shop.

Refund timing

We issue the refund on our side within three business days of receipt. Your bank then takes its own time — typically three to ten business days for cards, faster for debit. We will send you the refund confirmation reference so you can chase your bank if it stalls.

Exchanges

Send the original back and tell us the size you want. If the replacement is in stock we ship it as soon as the return scans into the carrier network, so you are not waiting twice. Price differences are charged or refunded at cost, never rounded in our favor.

Faulty goods

If a seam, snap, rivet or zipper fails within two years of purchase, that is a warranty repair, not a return. We fix it free and pay shipping one way. See Fit & Care. If the garment cannot be repaired, we replace it. If we no longer make it, we refund it in full regardless of how long you have owned it.

What we cannot take back

• Custom orders with embroidery or a customer-supplied name — unless the fault is ours.
• Washed or worn garments returned for change of mind. Try it on over your clothes first.
• Gift cards, which are non-refundable but never expire.

Order cancellation

You can cancel any order that has not yet shipped, with no fee, by calling or emailing. Made-to-order items can be cancelled free within 48 hours of ordering; after cutting has started we can only refund half, because the fabric is committed.

Pricing and billing errors

If we price something incorrectly on the site, we honor the listed price on any order already placed unless the error is obviously absurd (a $189 coat listed at $1.89), in which case we contact you, explain, and refund in full if you would rather walk away.

Your statutory rights

Nothing in this policy limits rights you have under Georgia law or the federal Fair Credit Billing Act. Chargebacks are a legitimate tool, though we would rather you call us first — we have never once refused a reasonable request.